Shipping Policy
This policy is applicable to (United States) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
A. Shipping Cost
Free Shipping On All Orders.
B. Transit, Handling & Order Cut Off Time
Generally, shipments are in transit for 3 – 7 days (Monday to Friday).
Order cut off time will be 10:00 PM Hong Kong Standard Time (Hong Kong).
Order handling time is 1 - 2 business days (Monday to Friday).
C. Delivery Terms
We use the Standard Shipping to deliver the product.
D. Order Acceptance & Pricing
E. What happens after I place an order
If you don't receive a confirmation email, please email service@spinpaper.com or Call Us at +852 5693 2741. with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
F. How do I check the status of my order
Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email service@spinpaper.com or Call Us at +852 5693 2741. and we will assist you from there.
G. Change of Address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@spinpaper.com or Call Us at +852 5693 2741.
H. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
I. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.